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Hotelordnung

Useful information & things to know

  • The photographs of rooms, suites and apartments may have minor variations or differ in furnishings compared to the actual rooms.
  • Stays of up to 3 days: 10% surcharge for a short stay.
  • Tourist tax: 1.90 euros per person per night for all guests aged 14 and over.
  • In case of food intolerances (lactose-free or vegan diet, etc.) a surcharge of 15 euros is applied.


Arrival and departure

  • On the day of arrival, the rooms will be available starting at 1 pm.
  • On the day of departure, please vacate your room by 11 am.


Pets

  • Dogs are welcome; cost per day (without food) is based on size: 20-25 euros
  • Dogs are not permitted inside the restaurant or in the swimming pool areas.


Smokers

  • Please bear in mind that smoking is prohibited throughout the Hotel.
  • Smoking is prohibited in all rooms, suites and holiday apartments.


Payment methods

  • In order for your reservation to be binding, we ask that you pay a deposit of 150 euros for each room/suite/apartment booked.
  • We accept debit cards, credit cards (except American Express) or advance bank transfer.
  • European Community citizens are allowed to pay cash for an amount of up to 2,999.00 euros. Non-EU citizens may also pay amounts in excess of this in cash.
  • In case of early departure or stay not taken (according to Italian law) 80% of the cost of the booked stay will be charged.


Conditions of booking cancellations

We advise our guests to take out Hogast insurance against booking cancellations:
Further information is available here

Booking cancellation conditions pursuant to art. 1382 of the Civil Code:
The Italian Consumer Code does not provide for any right of withdrawal. However, we recognize the following conditions of withdrawal, pursuant to art. 1382 of the Civil Code: In case of cancellation of the booking up to 8 weeks before the scheduled start of the stay, we will return your deposit with a management charge deduction of 25 euros. In case of cancellation before 8 weeks from the beginning of the stay, the deposit will be withheld. If it is not possible to rent the cancelled rooms to other guests, 80% of the cost of the booked stay will be charged in case of cancellation within 4 weeks and 100% in case of cancellation one week before the beginning of the stay.

HOTEL BALLGUTHOF   |   Fam. Höfler / Brandisweg 2 A   |   I-39011 LANA

(+39) 0473 561029  /  (+39) 0473 559841

info@ballguthof.com

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digital editing by TRENDSTUDIO